Support Plans

SAN Solutions offers three levels of continued support plans

Each plan supplements the break-fix and software update support offerings by the underlying product vendors incorporated in the SAN Solutions’ implementation.

The Basic Support Plan includes basic support to assist a customer's internal engineering team to keep up to date various system software and firmware throughout the system. These service help minimize downtime or other inconveniences caused by system level issues. On-site engineering support, telephone help-desk, email support, and optional VPN based remote diagnostics are all part of the Basic Plan.

The Gold Support Plan uplifts the Basic Plan with additional services. Periodic health checks, continued system level training, pre-qualification of new application software, and continued system level performance tuning are some of the Gold Support Plan's enhancements over the Basic Plan.

The Platinum Support Plan takes continued support one step further. Beyond the Gold Support Plan services, it includes a dedicated SAN Solutions’ project manager, access to SAN Solutions proof-of-concept and pilot run services, site expansion planning and budgeting, and access to SAN Solutions customer portal.

 

 

Customer Service: +1.866.669.2044
Sales:
+1.866.661.7144
E-mail: support@sansolutions.com

Key Features

  • Three levels of continued support plans available
  • Product vendors incorporated in the SAN Solutions’ implementation